Frequently Asked Questions

IPTV is not only less expensive than conventional satellite and cable TV, it is also easier to install and offers much better reception quality.

First, you need a broadband Internet connection of 4.0 Mbps or higher and a compatible device such as a smart TV.

How can I check my internet speed and quality?

Check the speed of your Internet connection using the following website: http://www.speedtest.net/.

4.0 Mbps or higher is required.

IPTV is ideal for apartment dwellers who cannot install a satellite dish. IPTV is available anywhere you have a broadband Internet connection.

Check the Internet connection and reboot the router and device. If this does not work, you will only be able to connect from one device. Make sure no other devices are using your account.

If you do not have access to a satellite dish, you can use IPTV; with IPTV, you can watch programs from anywhere in the world. The only requirement is that you have a broadband Internet connection.

You can subscribe from any country in the world.

Yes, you can use your subscription on multiple devices. However, you can only watch on one device at a time.

We accept payment by credit card, PayPal, and Western Union. We use a very secure channel. If this does not work, please contact us.

Once activation details are received via email, your subscription will be activated.

– Verify that the detailed activation data entered is correct.

– Check the Internet connection and reboot the router and the device.

– If other devices are connected to the Internet, make sure they are not using the entire network.

– The Internet speed should be at least 2 Mbit for download and 1 Mbit for upload.

– If there is no operation for 30 seconds, reboot the device.

-Connect via LAN cable (Ethernet), do not use WIFI.

– If there are no Internet problems, check if other devices are connected to your account.

– Access this website www.whatismyip.com from your computer and send the IP address displayed to us to recover it.

– Check for the latest updates.

– Check the speed of the IPTV device.

– If it is a low-class device, you can stop unnecessary background processes.

– Check with your Internet Service Provider to see if there is a problem in your area using this website downdetector.co.uk.

– Don’t worry about losing your activation during uninstallation or reinstallation.

We will do our best to make sure everything goes smoothly, so please be prepared for that.

If the channel is not working, we will do our best to get you up and running again as soon as possible.

Please follow these guidelines when reporting on the channel

– Stop and leave the channel for a few minutes.

– If this happens on all channels, check to see if it is your problem.

– Wait 30 seconds and reboot the equipment.

– Local network connection without WIFI.

If the channel you are watching is cut off, please select another channel and then return to this channel. This may be due to technical problems with data communication or software.

Buffering may occur due to a poor Internet connection.

Cause

This may be due to a poor Internet connection due to slow communication speeds or because many devices are using the Internet. Disconnect all devices using an Internet connection and see if buffering continues.

This problem can also occur when connected via WIFI. It is recommended to use a local network instead.

Resolution.

Connect the device directly to the router with a LAN cable. Do not connect too many devices that use the Internet; a 10 to 15 second pause will prevent buffering.

If you are using a set-top box such as MAG or AVOV, you will need to reboot the device after installing our service.

For Kodi users, uninstalling cash may solve the problem, otherwise reinstalling Kodi will solve the problem.

Set-top box configuration issues may cause this problem.

The solution is:

1. enter the device/application/program settings. 3. select Native.

Select the option “Native” for the set-top box.4.

4. then reboot.

We do not guarantee that all channels will work. Problems may occur that are beyond our control. For example, problems with individual channels.

Check on your computer to see if the m3u link works using VLC. If the link works, the problem is something on your page. Try rewriting the link correctly. If the link does not work on other devices, please contact us.

We do not guarantee that all channels will work. Problems may occur that are beyond our control. For example, individual channel issues, etc.

Check your computer to see if the m3u link works using VLC. If the link works, the problem is related to something on your site. Try rewriting the link correctly. If the link does not work on other devices, please contact us.

Make sure you are not logging in from another device.

You can reset your account by going to www.whatismyip.comà from your computer, looking up your IP address and sending it to us. Subscriptions can only be used from one device.

You can only reset your subscription twice. If you are blocked, please contact us.

* If you abuse our service, you may be permanently blocked.

– Is my MAC address entered correctly?

– Does your internet connection meet the minimum required 4Mbps?

– Make sure you are connected via LAN and not WIFI.

– Is your device low-end and not capable of HD streaming?

– If you are using a set-top box emulator, be sure to follow the setup instructions for the Android emulator.

– If you are using an STB emulator, please try unplugging your money and restarting your device.

– If you are using an STB emulator, please try removing your money and rebooting your device once.

– If you are using an Android device/MAG box, please try logging out once and then resetting the device to factory settings.

– Please check the server portal listed in the activation email we sent you.

Providing our services to you is at our expense. Therefore, we are unable to offer refunds, so please make sure of your preferences before using our services.

If you are not sure which service to purchase, please contact us.

If you have never used our service, please request a free 24-hour trial.

We have the most comprehensive list of channels in the world, available here.

This list will change over time. Some channels may not work, others may work in the future.

Contact us for a free trial and see the list. The list can be found here.

Yes, you can request a free 24-hour trial to see the quality of our service.

Free trials are not available during important TV events, such as soccer games.

Yes, please click here for terms and conditions and pricing.

Our IP network is optimized for connectivity, so users always receive high quality. We make sure that the quality is always high.

Smart TV, Kodi, VLC, Apple products, PCs, Vu+, DreamBox, Enigma, Android devices… We support many devices available on the market, such as

Yes, you can, just download the app from the Play Store. You can make your TV more interactive.

Android TV Box is an Android platform that can support a variety of applications, XBMC Remote being one of them.

It can work with WIFI, but we recommend using Ethernet (LAN) for best performance.

Buffering can be addressed by pausing for 15 seconds. This is caused by a slow Internet connection.

Kodi (formerly known as XBMC) is a free and open-source media playback software developed by a non-profit technical group. This software works like a TV. For more information, please visit kodi.tv.

To control Kodi remotely, you will need to download XBMC Remote to your Android or Apple phone.